Frequently Asked Questions
Everything you need to know about shopping with Reliquia Collective.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days. Delivery typically takes 3-5 business days for domestic shipments and 7-14 business days for international orders, depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale unless faulty.
How should I care for my Reliquia Collective jewelry?
To maintain the luster of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided pouch to prevent oxidation and scratching.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna in select regions.
How can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your shipment's progress.